Unscalable by Gavin Hammar
Unscalable
How to Build an AI-Proof Community You Actually Own with Rosie Sherry
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How to Build an AI-Proof Community You Actually Own with Rosie Sherry

How do you build a community that survives AI spam, social algorithms, and content scraping? Rosie Sherry, CEO and founder of Ministry of Testing, shares how she rebuilt her community on her own platform and stopped fighting AI slop.

AI is flooding feeds and forums with content nobody asked for. Real conversations between people who know each other are the one thing it can't fake.

Rosie has been building community for nearly 20 years. Ministry of Testing started as an online forum in 2007 and now has six figures in members, a team of seven, and around a million in revenue. She explains why she came back to lead it in 2023, why she chose to build her own platform, and how one small change wiped out almost all of their moderation work.

[Apologies for the poor audio quality from my mic in this recording.]

In this episode:

  • How to show you care in practice, by listening and treating your community as research

  • Why Rosie stepped out from behind the scenes and onto the stage as a community leader

  • How putting a paid layer on participation cut moderation to almost zero

  • Tthe content that AI can't fake, and how it helps members grow

  • How to start a community without a community tool

  • How to build a business model by borrowing what works from social platforms, like chapters, job listings, and ads

  • How tracking community behaviour by hand for months shaped a feature that now scales itself

Plus how Rosie matches members with jobs, and why in-person chapters and events still matter.

Key takeaway: Don't start with a tool. Start by showing up, having conversations, and building on ground you own, because social platforms will always serve their own agenda first.

Find Rosie and Ministry of Testing:

Join the next live recording and ask your own questions: https://swarm.to/community

Unscalable is brought to you by:

  • Swarm (https://swarm.to): the video-first home for communities of practice. Every episode is recorded live inside Swarm.

  • StoryPrompt (https://storyprompt.com): collect stunning video testimonials from your customers with one magic link.

Subscribe to Unscalable on YouTube, Spotify, or Apple Podcasts for conversations with the people betting on the human stuff: trust, community, and real relationships.

Chapters:

00:00 How communities survive the AI age

03:16 Meet Rosie Sherry

07:21 Why listening is community research

08:19 Stepping up as a community leader

10:10 The scale and story of Ministry of Testing

12:37 How AI changed the community landscape

13:58 Turning community data into better tools

15:26 Why Rosie built her own platform

17:49 Where AI helps and where it doesn't

20:37 How a paid layer ended AI spam and moderation

22:36 Why human conversations can't be faked

25:24 How conversations help members grow

28:35 Advice for new community builders

30:32 Measuring impact you can't put in a survey

32:55 Building a sustainable community business

34:21 Expanding into a community for tech people

35:19 Matching members with job opportunities

37:15 Why offline events and chapters still matter

40:55 Designing interactions beyond the platform

42:22 Where to find Rosie

#communitybuilding #onlinecommunity #ai #podcasting #unscalable

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